·This branch deals with the complaints received from the General
Public. After receiving the complaints, they are forwarded to the concerned
department for the required action, which needs to be taken within the specified
time.
·Once the report comes from the concerned department, then it is
being put up for the orders of Asstt. Commissioner (Grievances) and final orders
of the Deputy Commissioner.
·All the complaints heard by the Deputy Commissioner in an open
house every Thursday at 11:30 AM) are also forwarded to the related departments
through CI A.
The main purpose of this branch is redressal of the grievances
of General Public, to provide them the remedy and to ensure that necessary
action is taken against those who are found guilty